EDEKA group is one of the largest regional companies in Germany. EDEKA Minden-Hannover monitors the performance of its processes. The daily flood of tickets arriving at the IT Service Desk - from the failure of hardware to problems with the ERP software - these items can be processed efficiently when there is timely and relevant insight is given. The Big Data analytics Technology provided by Celonis, is used by the EDEKA group to analyze processes in real-time. Thus, the incidents are solved quickly and any critical deviations in the process are corrected before they pose huge problems.