Case study / Healthcare
Example organizations using process mining
A few stories
Patient discharge process
Public hospitals face immense pressure to provide patients with efficient treatment and a rapid discharge from the hospital. An effective process structure is essential to systematically ensure appropriate levels of care for patients being discharged across shifts and care providers.
Cancer diagnostic delay reduction
The Zero-Paper project is a strategic action for our regional Health Care system (Galicia - NW Spain), aiming to integrate all the patient information in a unique access point, avoiding mistakes, administrative paperwork, and duplicates. Trying to mimic a classic paper process in an electronic system is constantly revealing inefficiencies, mistakes, and untraceable processes. Process mining techniques help to analyze the hospital processes to improve them.
Process Mining at Seoul National University Bundang Hospital
Seoul National University Bundang Hospital (SNUBH) is one of the major hospitals in Korea with a professional medical staff, state-of-the-art facilities, and an advanced medical environment. The hospital is involved in several ICT (Internet and Communication Technology) research projects, such as the U-Healthcare project, Smart Hospital project, etc. In this research funded by the Korean government, we applied process mining techniques to analyze the outpatient care processes in SNUBH.